Staff Highlights: September Employees of the Month

  What better way to kick-start September than by announcing our new Employees of the Month? We want to congratulate Marcela and Chen-Chen on their nominations as September Employees of the Month. These nominations are a direct result of input from our entire staff and serve as a clear reflection of the nominees' hard work, dedication, reliability, and high level of patient care.

  Chen-Chen joined our team at Bishop Ranch Veterinary Center in June 2015. She has been a key staff member on our Treatment team, providing guidance and advice to new technicians, and a dependable, experienced presence for our veterinarian team. Chen-Chen has completed the necessary training to assist our veterinarians with monitoring anesthesia and sedation during procedures. This is a significant responsibility, as our veterinarians rely on these skilled technicians to be vigilant for even the smallest changes in a pet's vital signs and be prepared to assist in case of an emergency. She is also a staff member who assists in the training and onboarding of new Technicians at Bishop Ranch. She encourages others to celebrate the small wins, highlights the positives in each day, and she also recognizes others regularly for how their contributions benefited patient outcomes and patient experiences.  We are so fortunate to have a team member like Chen-Chen at our hospital!

  Marcela has been an integral part of our team at Bishop Ranch Veterinary Center for 18 years. She has played a crucial role in both our Client Service and Administration departments. With her extensive experience at Bishop Ranch, Marcela can train new staff members on the processes and operations of our front-end reception area. She consistently provides exceptional customer service to our clients and patients. In her administrative role, Marcela has taken on various responsibilities including assisting with client and vendor communications and resolving billing issues. Marcela’s attention to detail and willingness to address issues contribute to our ability to ensure accurate billing and budget allocations for staffing and equipment. We are grateful for Marcela's hard work, dedication, and contributions to our staff, clients, and most importantly, our patients!